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Choose your service and vehicle class, enter your pickup details, review the confirmed price and our policies, then pay securely. Your reservation is confirmed as soon as payment succeeds, and we e-mail your confirmation and receipt.

Reservations are paid in full at booking. A reservation is confirmed once payment of the full confirmed price succeeds - a reservation awaiting payment is not yet held.

Booking at least 24 hours ahead gives you the widest choice. For trips within the next few hours, please call us at (571) 426-6338 and we will check availability.

Cancel more than 24 hours before pickup for a full refund. Between 12 and 24 hours, 50% is charged and 50% refunded. Under 12 hours, the full fare is retained. The same schedule applies to One Way, Round Trip and Hourly reservations, and your cancellation takes effect when you submit it online or when we receive your phone or e-mail request.

Refunds are processed within 3 business days after your cancellation is confirmed, to the original payment method. Your bank or card issuer may take additional time to post them.

Yes - contact us at (571) 426-6338 or info@westminsterchariots.com before your trip. We confirm whether the change is possible and any price difference before it takes effect.

Your price depends on the route, time, vehicle class and service. You see the confirmed price before you pay, including predictable mandatory charges such as known tolls.

Predictable tolls are included in your confirmed price where they can reasonably be determined. Tolls or parking that could not be known at booking (for example from Hourly routing, added stops or venue parking) are billed afterward at actual cost, with no markup.

Any automatic gratuity is shown in your confirmed price before you pay.

Major credit and debit cards, processed securely by our payment processor (Clover). We never store your full card number. For reservations arranged with our team, other approved methods may be available.

Only specific categories you authorize at checkout and only when they actually arise - for example extra waiting, Hourly overtime or excess miles, tolls or parking that could not be known at booking (at actual cost), or documented excessive cleaning or damage. Each is itemized with its evidence and sent to you before payment is requested.

In your account under your reservation. Questions about invoices, payments or refunds: accounting@westminsterchariots.com.

Yes. Corporate Clients use our Business Suite to manage travelers and reservations. Reservations are prepaid unless a signed agreement with Westminster Chariots says otherwise.

A chauffeur and vehicle stay at your direction for the time you book. Each Hourly package states its booked time, included miles, additional-time rate (billed in 30-minute increments; a partial increment is billed as a full one) and excess-mile rate before you pay.

Time and distance are separate allowances. Additional time is billed in 30-minute increments at your package's rate; miles beyond the included distance are billed at your package's excess-mile rate. Going over only one of them charges only that one. Hourly service is never unlimited mileage unless your package says so.

Reagan National (DCA), Dulles International (IAD) and Baltimore/Washington International (BWI).

When you give us a valid arrival flight number, our dispatch team monitors your flight's status and plans your pickup around its actual arrival. Flight information is occasionally late or wrong, so please tell us about diversions or rebookings.

Standard pickups include 15 minutes of complimentary waiting. Airport arrivals include 60 minutes after your flight's tracked actual landing when you give us a valid arrival flight number. Waiting beyond that is charged at $0.52 per minute, for each completed minute.

Running late? Call or message us. We are generally glad to keep waiting when the schedule allows; waiting beyond the included time is charged at $0.52 per minute.

If the grace period ends and we cannot reach the passenger after at least 2 documented contact attempts, the trip may be closed as Incomplete — Passenger Unavailable and the prepaid fare is retained. You are never charged a second time.

Westminster Chariots offers the vehicle classes available in your region. Passenger and luggage capacity are shown during booking. Vehicle photos are representative; you receive the reserved class or an equivalent or higher vehicle within that class.

Westminster Chariots does not provide child safety seats or boosters. The parent, guardian or booking customer is responsible for supplying any required child restraint. Our chauffeur may assist with loading or positioning the seat but does not certify installation.

Passengers under 18 may travel without an adult when a parent or legal guardian completes our written Guardian Authorization for that reservation. The authorization takes a few minutes during booking.

Yes. We never charge a disability-related fee, we carry mobility devices that can be stowed safely, and our chauffeurs assist on request. Wheelchair-accessible vehicles are not part of our standard fleet - contact us before booking and we will tell you honestly what we can arrange.

Yes, always, and at no charge. Service animals are not pets. Other pets are welcome with advance notice in a secure carrier.

Our chauffeurs are professional, licensed drivers who know the Washington region well.

No smoking, no vaping and no alcohol (including open containers) in Westminster Chariots vehicles.

Stops are best added when you book. During a trip the chauffeur accommodates reasonable requests when safe; added stops or extra time may be charged as described in our Payment & Additional Charges Policy.

Ordinary cleaning is always included. Cleaning beyond ordinary use caused by a passenger (for example a large spill, smoking or vaping, or illness) may be charged, with photographs and the cleaning invoice shared with you.

Contact us right away at (571) 426-6338. We hold found items for about 30 days. Return shipping or pickup is at the owner's cost, and recovery cannot be guaranteed.

Rides can be reserved for any hour of the day, every day, subject to availability. Call (571) 426-6338 or e-mail info@westminsterchariots.com and we will respond as quickly as we can.

Write to privacy@westminsterchariots.com. You can ask for a copy of your information, a correction or deletion, subject to records we must keep by law.

Tell us first at info@westminsterchariots.com - most concerns are resolved quickly. Formal Notices of Dispute go to legal@westminsterchariots.com.